Frequently Asked Questions

Quick Answer is NO. We have found that even when people offer to advertise for us or mention our name somewhere it is not cost effective. Our services are priced reasonably inexpensive and feel that if one cannot afford to pay $3.95 for webhosting or $3.00 for a 10 slot Teamspeak server, how will they offer us any real advertising? We do offer a great Affiliate Program that is free and could potentially pay for your services with us.

All of our services set up instantly after payment is made with the exception of our Virtual Machines, Dedicated Servers and SSL Certificates. These services require manual updating depending on your configuration requests.

Currently we have two locations. Our main office is located in Bremerton Washington and our secondary location is located in Erie Pennsylvania.

We provide full support for all our products and services. We do not provide support for 3rd party applications. We do offer management ranging from Websites to Server Management if you are unfamiliar with any applications.

We have several options to get in touch with us ranging from submitting a support ticket, using our Live Help found at the top right section of our website or by emailing support@reconhosting.com

Our system will automatically send out invoices 10 prior to the actual due date. You will receive a reminder 5 days prior to the due date. One reminder is sent one day after the due date. If the account hasn’t been brought current by the second day, the account will go into suspension and terminate on the 5th day. Once the account has terminated, all account related files are deleted.

A VM is short for Virtual Machine. A Virtual Machine is similar to a VPS but acts more like a dedicated server. There may be multiple VM’s Sharing resources from one physical server.

Our name servers are for shared and reseller plans. You need to register and use private name servers for your Virtual Machine or Dedicated Server.

You have administrator access to your virtual server. This means that you can install any software whenever you would like to use including those that cannot be installed on our shared plans.

Yes. It is your own little piece of the web and are only restricted to the disk space and bandwidth of your Virtual Machine

Depends on average load on server, usually no more than 30.

Currently our standard Virtual Machines come with cPanel if you choose to have it installed.

At this point, you are the server owner and in full control of your server, we only manage the network aspects to keep it running. We do offer a server management package which then does not give you full root access.

We have shared plans on another server that is for Shoutcast Streaming. If your leasing a Virtual Machine, you may add what scripts you need to stream legal music/video’s.

Changing your domains DNS is not the same thing as registering name servers. You will not be able to change your site’s DNS to private name servers until your private name servers are registered with your domain registrar. Some registrars don’t even have an option for you to create private name servers on our own. In many cases emailing them to do it is the only option.

Login into your VM as root. You will find login info in Virtual Machine welcome email. In WHM click Packages=>Add Packages. After package created, click on Account Functions=>Create a New Account. Enter domain name, login, password, package and click “create”. Then use same login credentials to login into Cpanel.

1. In cPanel select the link “MySQL Databases.”
2. In the “Db:” section specify a name for the database that you are creating (ex: store, forum, etc..). After you have specified the name click “Add Db” and the database will be created.
3. In the “Users:” section specify a “Username,” & “Password” for the database that you are creating (Note: you may use the same User/Password for all of your Databases).
4. At the bottom of the “Databases:” section you will now see “User: (username_yourname),” “Db: (username_databasename).” Select the “User” from the left dropdown menu and “Db” from the right dropdown menu that you want to use. “Click Add User to Db.” After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

To create a custom error page for your account you will need to upload a file with the appropriate file name to the account. The will be named according to the HTTP error code the page corresponds to. To create a custom page for 404 errors you would upload a page named 404.shtml. For a 403 error it will be named 403.shtml The server will automatically recognize the custom error pages for the primary domain name on your account if the file is named with a .shtml extension. Setting a custom error page from the cpanel or by manually editing the .htaccess file for the root domain will apply that error page for all domains on the account. To create separate custom error pages for an addon or sub-domain you will need to create a .htaccess file in the addon or sub-domains folder with an ‘ErrorDocument’ command. The format for the command is: ErrorDocument *Error Code* http://domain/page ^Be sure you replace *Error Code* with the specific error code you are referring to. For example if you are creating a 404 page you will need to replace *Error Code* with just 404 For an addon or subdomain the error page path must be a fully qualified URL. You can use the ErrorDocument command to redirect page errors to a file name with an extension other than .shtm.

RVSkin is a multi-language, multi-theme advanced skin management software for cPanel server. There are currently 23 languages supported under single RVSkin license. Currently 11 languages are translated more than 90%; English, Arabic, Brazilian-Portuguese, Bulgarian, Finnish, French, German, Indonesian, Japanese-shift_JIS, Korean, Russian, and Swedish. Other languages are translated between 30 – 60%. More about Rvskin here: http://www.rvskin.com/index.php?page=public/features

Great website builder that will allow you to create new website within minutes. +375 website templates included. http://www.rvsitebuilder.com/index.php/rvsitebuilder/feature/

An addon domain is a fully functional domain that can be created from your cPanel. Once it’s created it will have it’s own email, and it’s own folder from within the public_html directory. Addon domain URLs look like www.domain.com. Subdomain URLs look like subdomain.domain.com, cat.domain.com, etc. Parked domains are a place holder site. You park it on top of another site and it becomes a single page of the site you park it on.

For shared accounts you may go to http://www.cpanel.net/support/docs/index.htm. For reseller’s, Virtual Machines and dedicated servers, a pdf download will be available in your client area.

Send email to support@reconhosting.com, we’ll setup RDNS in few hours.